Thursday, December 14, 2023

Good Morning!

Today in Class

Emotional Idioms and Non-Verbal Cues

View the film Inside Out

Disney·Pixar film synopsis: "Eleven-year-old Riley has moved to San Francisco, leaving behind her life in Minnesota. She and her five core emotions, Fear, Anger, Joy, Disgust and Sadness, struggle to cope with her new life."

Appropriately using and correctly interpreting emotional idioms can be crucial to authentic communication in any culture. Listen for emotional idioms in this film; write down as many as you can!

Non-verbal cues are sometimes even more important to effective communication than words. Pay close attention to the use of facial expressions and body language in this film. Think about your own communication. How clearly and accurately do your non-verbal cues convey the meaning you intend? How clearly and accurately are you able to read the non-verbal cues others show while communicating with you?

Evaluate this course.

Go to menti.com and enter the code 1807 0984

Emotional Idioms

Good Morning!

Today in Class

Emotional idioms. 

For example: cry your eyes out, bent out of shape, spaced out, down in the dumps, etc.  

• Go here and choose one idiom for at least five of the following emotional states; be prepared to say the idiom to the class:
• Feeling angry
• Feeling annoyed or frustrated
• Feeling happy
• Feeling sad, depressed or dejected
• Feeling scared
• Feeling nervous, anxious, or excited
• Feeling bored
• Feeling miserable
• Feeling focused
• Feeling unfocused, distracted
• Feeling different

• Complete the exercise here, and be prepared to read your answers to the class.

Good Morning!

Today in Class

View the Video! Project 5: You Matter

After viewing, each of you will evaluate yourself, each other, and each scenario according to a couple of specific criteria.

Complete the evaluation at this Google Form no later Friday, December 8, 2023.

• Work with clear focus and strong motivation.
• Use your translation tools with urgency and dedication.

Good Morning!

Today in Class

If you haven't yet, please finish and email to me...

• Cover Letter
• Resume
• Promotional Announcement
• Customer Service Response
• Employer Memo
• Letter to Santa 

If you've finished the above, you may study for exams

 

NOTE: I can accept assignments through Friday, December 8, 2023 

English for Career

Opportunities and success!

You have already practiced the skill of writing a cover letter (one that will require continued practice - every job for which you apply will need a cover letter tailored to that position).

In the next exercises between today and December 5, you will produce a: 

• Resume (details below)
• Promotional announcement (details below)
• Customer service response (details below)
• Employee memo (details below)

EMPLOYEE MEMO

This writing exercise requires you to carefully read and follow instructions. 

Instructions:

You are the Human Resources Assistant at the National Donkey Racing Association (NDRA). Last week, the HR Director tasked you with organizing the annual company picnic. Since then, you have completed all but one item on your To-Do List:

Annual NDRA Picnic

TO-DO LIST

• Set the date
• Reserve the picnic area at Magnolia Grove Park
• Place a tentative hold on a tent, chairs, tables, and dance floor in case of rain
• Order spring themed decorations
• Hire a DJ
• Hire caterer
• Write employee memo

Using the memo format below, write an employee memo inviting all employees and their families to the Annual NDRA Picnic. Make sure to include the following details in your memo:

• Date [your choice]
• Location [see To-Do-List above]
• Plan in case of rain [see To-Do-List above]
• Theme of picnic [see To-Do-List above]
• Inform employees of the entertainment and food they will enjoy [see To-Do-List above]
• Request RSVP with number of guests attending with you via email to you by [date of your choice]
• Your NDRA email address

Memo Format

To: All NDRA Employees and Their Families

From: [Your Name], NDRA HR Assistant

Date: [Your choice]

Re: Annual NDRA Picnic - TIME SENSITIVE!

[Body of memo with required details. Make it friendly, inviting; one of the purposes of an HR Assistant is to boost morale and increase employee participation in company events.]

Email your memo as a Word doc to misslee.imh@gmail.com no later than 9:00 am, Tuesday, December 5, 2023.

CUSTOMER SERVICE RESPONSE

Role-play: You are the customer service representative

• The customer calls, emails, or messages your customer service team.
• The customer stops by to ask if he or she can rent the conference room in your building.
• The customer asks a common service question.
• The customer shares negative feedback about your product or brand.
• The customer has been waiting in line to speak with you for 4 hours and you are about to leave for the day.
• The customer requests a product, feature, or service that you don't have.
• The customer asks a question or has a problem that you don't have a solution for.
• The customer purchases a faulty or incorrect product.
• The customer needs to be transferred to another rep.
• The customer wants to speak to a manager.
• The customer is delighted with their brand experience.
• The customer asks you to bend company policy.
• The customer asks for a job.

PROMOTIONAL ANNOUNCEMENT EXERCISE

Write and verbally deliver an announcement 

• Decide what product or service to promote
• Determine who is your target audience
• In a total of 75 words or less:
• Greet your audience
• Introduce yourself
• Clearly, concisely, and persuasively describe the product or service
• Then, submit a draft of your announcement in an email to misslee.imh@gmail.com by 9:00 am, tomorrow, Thursday, November 23, 2023.
• Note: your announcements will be shown to the class as part of the learning process. Use feedback you receive in class to revise and resubmit your announcement to me in an email by 9:00 am, Monday, November 27. Be prepared to read your announcement in class that day.

RESUME EXERCISE

Prepare to build your resume.

If you already have a resume, see the instructions below. If you have not yet built a resume, scroll down to the instructions under these.

Update your current resume

1. Add experiences you have had since you first made the resume
2. Remove outdated information
3. Correct errors and add missing information
4. Convert your resume to English
5. Email your updated resume as a pdf to misslee.imh@gmail.com by 23:59 h, Friday, December 1, 2023

If you have NOT yet built a resume, follow these instructions: 

NOTE: your resume must be in English 

List your work experience in the past five years. Include the following:

• Your title

• Beginning and ending dates of the job

• Entity you worked for and the city where it is located

• Three main duties of the job

List your education. Include the following:

• Instituto México de Huatulco, Huatulco, Oaxaca, México

• High School Diploma, June, 2024

List your skills.

• You can include a statement in your resume such as "Fluent in written and comprehension of English, with limited spoken proficiency." This clearly communicates your proficiency level and allows potential employers to understand your language abilities.

List two references. Include the following for each:

• Name

• Title and organization

• Phone

• Email

Now, click on this link to build your resume: Canva resume template

When you are ready to submit the exercise, click on Share in Canva

• Click Download
• Use File type PNG
• Click Download
• Change the file name to your name and resume. For example:ArturoResume.png
• Email the resume to misslee.ihm@gmail.com by 23:59 h, Friday, December 1, 2023