01/12/2023

English for Career

English for Career

Opportunities and success!

You have already practiced the skill of writing a cover letter (one that will require continued practice - every job for which you apply will need a cover letter tailored to that position).

In the next exercises between today and December 5, you will produce a: 
  • Resume (details below)
  • Promotional announcement (details below)
  • Customer service response (details below)
  • Employee memo (details below)

EMPLOYEE MEMO

    This writing exercise requires you to carefully read and follow instructions. 

    Instructions:

    You are the Human Resources Assistant at the National Donkey Racing Association (NDRA). Last week, the HR Director tasked you with organizing the annual company picnic. Since then, you have completed all but one item on your To-Do List:

    Annual NDRA Picnic
    TO-DO LIST
      • Set the date
      • Reserve the picnic area at Magnolia Grove Park
      • Place a tentative hold on a tent, chairs, tables, and dance floor in case of rain
      • Order spring themed decorations
      • Hire a DJ
      • Hire caterer
      • Write employee memo
    Using the memo format below, write an employee memo inviting all employees and their families to the Annual NDRA Picnic. Make sure to include the following details in your memo:
    • Date [your choice]
    • Location [see To-Do-List above]
    • Plan in case of rain [see To-Do-List above]
    • Theme of picnic [see To-Do-List above]
    • Inform employees of the entertainment and food they will enjoy [see To-Do-List above]
    • Request RSVP with number of guests attending with you via email to you by [date of your choice]
    • Your NDRA email address
    Memo Format

    To: All NDRA Employees and Their Families
    From: [Your Name], NDRA HR Assistant
    Date: [Your choice]
    Re: Annual NDRA Picnic - TIME SENSITIVE!

    [Body of memo with required details. Make it friendly, inviting; one of the purposes of an HR Assistant is to boost morale and increase employee participation in company events.]

    Email your memo as a Word doc to misslee.imh@gmail.com no later than 9:00 am, Tuesday, December 5, 2023.

    CUSTOMER SERVICE RESPONSE

    • The customer calls, emails, or messages your customer service team.
    • The customer stops by to ask if he or she can rent the conference room in your building.
    • The customer asks a common service question.
    • The customer shares negative feedback about your product or brand.
    • The customer has been waiting in line to speak with you for 4 hours and you are about to leave for the day.
    • The customer requests a product, feature, or service that you don't have.
    • The customer asks a question or has a problem that you don't have a solution for.
    • The customer purchases a faulty or incorrect product.
    • The customer needs to be transferred to another rep.
    • The customer wants to speak to a manager.
    • The customer is delighted with their brand experience.
    • The customer asks you to bend company policy.
    • The customer asks for a job.

    PROMOTIONAL ANNOUNCEMENT EXERCISE

    Write and verbally deliver an announcement 

    • Decide what product or service to promote
    • Determine who is your target audience
    • In a total of 75 words or less:
      • Greet your audience
      • Introduce yourself
      • Clearly, concisely, and persuasively describe the product or service
      • Then, submit a draft of your announcement in an email to misslee.imh@gmail.com by 9:00 am, tomorrow, Thursday, November 23, 2023.
      • Note: your announcements will be shown to the class as part of the learning process. Use feedback you receive in class to revise and resubmit your announcement to me in an email by 9:00 am, Monday, November 27. Be prepared to read your announcement in class that day.

    RESUME EXERCISE

    Prepare to build your resume.

    If you already have a resume, see the instructions below. If you have not yet built a resume, scroll down to the instructions under these.

    Update your current resume

        1. Add experiences you have had since you first made the resume
        2. Remove outdated information
        3. Correct errors and add missing information
        4. Convert your resume to English
        5. Email your updated resume as a pdf to misslee.imh@gmail.com by 23:59 h, Friday, December 1, 2023

    If you have NOT yet built a resume, follow these instructions: 

    NOTE: your resume must be in English 

    List your work experience in the past five years. Include the following:

        • Your title
        • Beginning and ending dates of the job
        • Entity you worked for and the city where it is located
        • Three main duties of the job

    List your education. Include the following:

        • Instituto México de Huatulco, Huatulco, Oaxaca, México
        • High School Diploma, June, 2024

    List your skills.

        • You can include a statement in your resume such as "Fluent in written and comprehension of English, with limited spoken proficiency." This clearly communicates your proficiency level and allows potential employers to understand your language abilities.

    List two references. Include the following for each:

        • Name
        • Title and organization
        • Phone
        • Email

    Now, click on this link to build your resume: Canva resume template

    When you are ready to submit the exercise, click on Share in Canva

        • Click Download
        • Use File type PNG
        • Click Download
        • Change the file name to your name and resume. For example:ArturoResume.png
        • Email the resume to misslee.ihm@gmail.com by 23:59 h, Friday, December 1, 2023

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